Certificate IV in Frontline Management

Certificate IV in Frontline Management (BSB40807)

Workers in this role are usually in a supervisory position. They would be involved in promoting team-work, planning and organising aspects of work performance, work plans, budgets and reporting. Workers can come from a wide range of industry backgrounds.

Occupational Titles may include

  • Coordinator
  • Leading Hand
  • Supervisor
  • Team Leader

Course Duration & Delivery

When delivered as a public course the duration is 8 full day classes or 16 evening classes, and consists of approximately 430 hours of student learning.

Training will be delivered in a classroom setting with self-paced study periods that include either:

1 day per fortnight (8 classes)

1 night per week (16 classes)

1 Saturday per fortnight (8 classes)

Course Assessment

Assessment for the competency/s related to this qualification consists of Assessment Tasks that include self-assessment exercises, workplace scenarios, short answer questions, projects and observation.

Students may arrange to customise assessment tasks to meet their individual needs in relation to the workplace setting, interests, learning styles, literacy or cultural background.

The original integrity of the assessment must be maintained.

Course Fees & Funding

Government Funded places    $100
Full Fee Paying $2250

This training may be delivered with state government funding for eligible participants.

Please call us to discuss Government funding eligibility.


Upon successful completion of the course students will be issued with a nationally recognised qualification ‘Certificate IV in Frontline Management’.


The Certificate IV in Frontline Management qualification consists of 8 units of competency
– 4 Compulsory Units
– 6 Elective Units

Compulsory Units (4 units)

BSBMGT401A                  Show Leadership in the Workplace
BSBMGT402A                  Implement Operational Plan
BSBOHS407A                  Monitor a Safe Workplace
BSBWOR402A                  Promote Team Effectiveness

Elective Units (6 units)

BSBFIA402A                   Report on Financial Activity
BSBCUS401B                  Coordinate implementation of customer service strategies
BSBWOR404B                  Develop work priorities
BSBRES401A                  Analyse and present research information
BSBMGT403A                  Implement continuous improvement
BSBRSK401A                  Identify risk and apply risk management processes

Recognition and Support

Recognition of Prior Learning / Current Competencies (RPL / RCC)

Students undertaking this qualification may have acquired sufficient experience from previous/current employment to be able to successfully demonstrate competence. If you feel you currently are able to demonstrate competence in any of these unit(s) please discuss with your trainer and seek a RPL/RCC application form to have these competencies recognised.

Language Literacy & Numeracy (LL&N)

Learners undertaking this qualification seeking employment in the occupational roles as listed earlier will require a suitable level of LL&N skills. For example: prepare reports, complete workplace documentation, receive and interpret instruction, communicate with peers and colleagues.

Learners may feel they require assistance with further developing their LL&N skills, particularly learners from Non-English Speaking Backgrounds (NESB). Assistance is available for learners to develop the required level of skill and may include, clarification of assessment tasks, receiving learner notes in advance of scheduled classes, or seeking skill development in LL&N via alternative funding sources.

Please discuss any LL&N needs you may have with you trainer to arrange a suitable outcome.

Access and Equity

NTS encourages people with disabilities to apply to enrol in funded training programs.

The following documentation & policies are available on request

– Refund policy
– Complaints procedure
– RPL & RCC policy
– Access and equity policy